Privacy Policy
Effective Date: 01.10.25
Company: Era Clothing LLC-FZ t/a Two Eras Collide
Registered Office: Meydan Hotel, Meydan Grandstand, Dubai, UAE
Contact Email: hello@twoerascollide.com
Website: www.twoerascollide.com
1. Introduction
This Privacy Policy explains how Era Clothing LLC-FZ t/a Two Eras Collide (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you visit or make a purchase through our website.
By using our website, you agree to the terms outlined below.
2. Information We Collect
We collect the following types of personal information:
Identity Information: your name and contact details (email address, phone number).
Order Information: billing address, shipping address, and purchase details.
Payment Information: payment card details processed securely by third-party providers (we do not store or have access to full card details).
Account Information: username, password, and login history if you create an account.
Marketing Information: your preferences for receiving marketing emails or newsletters.
Usage Information: analytics and cookies to understand how visitors use our website.
3. How We Use Your Information
We use your personal information to:
Process and fulfil your orders.
Communicate with you regarding your purchases, deliveries, or support requests.
Improve our website, services, and customer experience.
Send marketing emails and newsletters (only if you have opted in).
Comply with applicable UAE laws and regulatory requirements.
4. Legal Basis for Processing
We process your personal data in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (“PDPL”), under the following lawful bases:
Performance of a contract – to process your purchases and deliver products.
Consent – when you subscribe to our newsletter or accept cookies.
Legitimate interests – to improve our website and safeguard against fraud.
Legal obligations – to comply with applicable UAE and international trade laws.
5. Sharing Your Information
We only share your personal data where necessary:
Payment processors such as Stripe and Tabby to handle secure transactions.
E-commerce platforms such as Shopify, which hosts and manages our store.
Courier and logistics partners for order delivery.
Marketing and analytics providers (for example, email newsletter tools and site analytics).
All third parties we work with are contractually bound to protect your data and use it only for the purposes we authorise.
6. International Transfers
Because we ship orders to customers in the UAE, GCC countries, the UK, and Ireland, your personal data may be transferred across borders.
We ensure appropriate safeguards are in place to protect your information in compliance with UAE PDPL and other applicable laws.
7. Cookies and Analytics
Our website uses cookies and similar tracking technologies to enhance browsing and analyse traffic.
You can manage or disable cookies in your browser settings, but some parts of the site may not function properly without them.
8. Marketing Communications
If you opt in to receive updates, we may send emails about new collections, promotions, or news related to Two Eras Collide.
You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.
9. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined above, or as required by UAE law.
When data is no longer needed, it will be securely deleted or anonymised.
10. Your Rights
Under UAE data protection law, you have the right to:
Access the personal data we hold about you.
Request correction of inaccurate or incomplete information.
Withdraw consent for marketing communications.
Request deletion of your data, subject to legal or contractual obligations.
To exercise these rights, contact us at hello@twoerascollide.com.
11. Data Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure.
12. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the content or privacy practices of these websites.
13. Updates to This Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.
The latest version will always be available on our website, with the effective date clearly shown.
14. Contact Us
For questions, concerns, or requests regarding your data or this policy, please contact:
Era Clothing LLC-FZ t/a Two Eras Collide
Meydan Hotel, Meydan Grandstand, Dubai, UAE
Email: hello@twoerascollide.com
Website: www.twoerascollide.com