Return

To process a refund please email us at hello@twoerascollide.com with your order number and which items you’d like to return.

We have a 14-day return policy, which means you have 14 days after placing your order to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn / unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
To exchange an item please email us at hello@twoerascollide.com.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@twoerascollide.com.